Service and Delivery FAQ's

Service-Related Information/FAQs:

How long does it normally take for a delivery?

We operate on a 3-5 business day dispatch and delivery; we are open from Monday to Friday, excluding bank holidays and weekends. We cannot do one day or specific day deliveries, however, consult with one of our team so we can advise you on the optimal date to order so your Tranquil Plant can arrive closer or for the specific date you wanted it.


Do you offer a re-mossing service?

Unfortunately, we do not offer a re-mossing service currently – this may change in the future, so stay tuned in our social media channels! Although, as an alternative, we sell a ‘Do it yourself’ wrapping kit consisting of our low maintenance Coco fibre. The Coco fibre wrap kit contains all the necessary items that you will need to re-wrap your plant or bonsai friend – most importantly, the Coco fibre does not require a regular misting! Handy for busy but keen plant lovers! Visit our accessories section in our store for the wrap kit.


Returns and Refunds

Occasionally our plants can suffer a bumpy journey on their way to you, if you receive any damaged plants or products, please notify us as soon as possible so we can resolve the matter quickly. We offer refunds/replacements within the first 28 days after delivery if the plant has serious or lasting damage. All of our plants leave our greenhouse in excellent condition, if it has lost a leaf or two in transit it should bounce back and recover very quickly once settled in its new home.